Drive 80% of Your Customer Engagement through Conversational Powered Platforms​

“The volume of interactions handled by conversational AI-powered agents increased by as much as 250% across multiple industries.” – Deloitte

The ‘new normal’ disrupted the entire way the world has ever functioned. Both internal and external customer-facing functions were also forced to innovate their approach without losing their edge on exceptional customer experience. This paved the way for increased adoption of Conversational AI-powered bots to ensure hyper-contextual customer engagements in a disconnected world.

Conversational AI, with its ability to comprehend user intent and provide personalized responses, became the linchpin for businesses striving to navigate the challenges posed by the pandemic. Organizations leveraged these AI-driven bots not only for customer support but also for sales, marketing, and internal processes.

As the reliance on remote interactions intensified, Conversational AI emerged as a powerful tool to bridge the communication gap. These intelligent bots facilitated seamless conversations, understanding nuances and adapting to evolving customer needs. They played a crucial role in maintaining business continuity and fostering meaningful connections in a landscape characterized by physical distancing.

The integration of Conversational AI marked a paradigm shift, transforming the way companies approached customer engagement. The adaptability and scalability of these solutions positioned them as a cornerstone for the future of customer interactions in a world continually shaped by dynamic challenges.

This webinar aims to enhance your understanding of conversational AI, how it is making big waves in the digital world with its ‘Smooth Talking AI Assistants’, and how it can aid in driving the next generation of seamless, connected customer experience.

iLink and purpleSlate are Microsoft IP Co-sell ready partners delivering Conversational AI solutions built on Azure.

Key Takeaways